Data Privacy Policy
We value your privacy at Timber Paper Lane
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we collect details you choose to share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also gather payment details when you place orders, though this is handled securely through our payment partners.
For our corporate clients, we may obtain additional business information such as company registration details, preferred delivery times, and budget considerations. This helps us tailor our services to fit your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your needs, and communicating about your service requirements.
We also use information to improve our services and overall website experience. This helps us understand which corporate floral services hold the most value for our clients and how we can better assist the business community in United Kingdom.
Information Sharing and Disclosure
Timber Paper Lane respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share the necessary information with trusted service partners who assist us in operating our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to safeguard our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with seriousness and apply suitable technical and organizational safeguards to shield it. This includes protected data storage, encrypted exchanges, and restricted access to personal information within our company.
Secure Storage
We store personal data using protected systems with access controls and ongoing security surveillance.
Encryption
We encrypt sensitive data transmissions to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Only personnel with a legitimate need to access the data to deliver services are granted access.
Although we employ robust security measures, no online transmission method is completely secure. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You hold significant rights over your personal data. Depending on applicable laws, you may be entitled to access, rectify, delete, or limit how your data is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose of collection.
Typical Retention Periods:
- Customer contact and order details: three years after the last service interaction
- Payment transaction records: seven years to satisfy tax and accounting requirements
- Website analytics data: twenty-six months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site employs cookies and comparable technologies to enhance your browsing experience and learn how visitors interact with our site. Cookies assist us in recalling your preferences and evaluating site performance.
You can manage cookie settings via your browser preferences. However, turning off certain cookies could impact how the site functions. For full details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to third-party websites or services. This privacy policy covers only Timber Paper Lane and our site. We do not take responsibility for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this policy.
We encourage you to review this policy occasionally to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
Timber Paper Lane Privacy Team
Floral Court, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 5 business days.